Effective Date: August 30, 2023
- Data Collection and Processing
We collect and process personal data that you provide directly to us, as well as data that we receive from your use of our Website and Services. The types of data we collect include, but are not limited to:
- Contact information (such as name, email address, phone number, and mailing address)
- Professional information (such as company name, job title, and industry)
- Account information (such as username, password, and account preferences)
- Usage data (such as how you use our Website and Services, including your interactions with our content, and the device and software used to access our Website and Services)
- Technical data (such as IP address, browser type, operating system, and device information)
- Data Uses
We use the personal data we collect for the following purposes:
- To provide, maintain, and improve our Website and Services
- To manage and administer user accounts
- To respond to inquiries and provide customer support
- To analyze usage patterns and improve the user experience
- To send marketing and promotional communications, subject to your consent where required by law
- To comply with legal obligations and enforce our terms and conditions
- Data Location
- Data Sharing
We do not sell, rent, or share your personal data with third parties for their marketing purposes. We may share your personal data with:
- Service providers who assist us in operating our Website and Services, such as cloud storage providers, payment processors, and customer support providers
- Affiliates and subsidiaries within our corporate group
- In connection with a merger, acquisition, or sale of our assets, or in the event of bankruptcy
- To comply with legal obligations or to protect our rights, property, or safety, or the rights, property, or safety of others
- Data Location
As mentioned in Section 3, we may transfer your personal data to countries other than the country in which you originally provided it.
- Cookies and Tracking Technologies
We may send you marketing and promotional communications if you have given your consent, where required by law. You may opt-out of receiving such communications at any time by following the instructions provided in each communication or by contacting us.
- GDPR Compliance
If you are a resident of the European Economic Area (EEA), the General Data Protection Regulation (GDPR) grants you specific rights concerning your personal data. In addition to the rights described in Section 12 (Data Subject Rights), under the GDPR, you have the following rights:
- The right to data portability, allowing you to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance from us
- The right to lodge a complaint with a supervisory authority in your country of residence, place of work, or the location of an alleged infringement of the GDPR
We will process your personal data in accordance with the GDPR, and our legal basis for processing your data will be your consent, performance of a contract, or our legitimate interests, as applicable.
- CCPA Compliance
If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you specific rights concerning your personal data. In addition to the rights described in Section 12 (Data Subject Rights), under the CCPA, you have the following rights:
- The right to know the categories and specific pieces of personal data we have collected about you, the categories of sources from which the personal data is collected, our business or commercial purpose for collecting or selling personal data, and the categories of third parties with whom we share personal data
- The right to request that we delete any personal data about you that we have collected, subject to certain exceptions
- The right to opt-out of the sale of your personal data, if applicable
- The right not to be discriminated against for exercising any of your CCPA rights
To exercise any of your CCPA rights, please contact us using the contact details provided in Section 15 (Additional Notice and Contact Details). We may require you to provide additional information to verify your identity before we can fulfill your request. We will respond to your request as soon as possible, and in any case, within the timeframes required by the CCPA.
- Children's Privacy
Our Website and Services are not directed to or intended for use by children under the age of 16. We do not knowingly collect personal data from children under the age of 16. If we become aware that we have collected personal data from a child under the age of 16, we will take appropriate steps to delete that data. If you become aware that a child has provided us with personal data, please contact us using the contact details provided in Section 15 (Additional Notice and Contact Details).
- Data Security
We take the security of your personal data very seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, secure socket layer (SSL) technology, firewalls, access controls, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
- Data Subject Rights
Depending on your jurisdiction, you may have certain rights concerning your personal data, such as the right to access, correct, update, delete, or restrict the processing of your data, or the right to object to certain types of processing. To exercise any of these rights, please contact us using the contact details provided below. We may require you to provide additional information to verify your identity before we can fulfill your request.
- Data Controller/Processor
FullContext is the data controller and processor for the personal data we collect and process through our Website and Services. If you are located in the European Economic Area (EEA), our legal basis for collecting and processing your personal data is your consent, performance of a contract, or our legitimate interests, as applicable.
- Third Party Websites and Platform
Please note that FullContext is not responsible for and does not control any disclosure, use or monitoring by or on behalf of the customers, that itself acts as the ‘data controller’ of such data (as described in Section 13). Protecting Rights and Safety: We may share Personal Data with others if we believe in good faith that this will help protect the rights, property or personal safety of FullContext, any of our Users or customers, or any members of the general public.
- Additional Notice and Contact Details
Attn: Privacy Officer
1111B S Governors Ave #6123
Dover, DE 19904
We will respond to your inquiry as soon as possible, and in any case, within the timeframes required by applicable law.