Privacy Policy

Effective Date: August 30, 2023

At FullContext.ai ("FullContext", "we", "us", or "our"), we take the privacy of our users very seriously. We are committed to safeguarding the privacy and security of the information we collect and process on behalf of our users. This Privacy Policy provides detailed information about how we collect, use, process, store, disclose, and protect your personal data when you interact with our website, fullcontext.ai (the "Website"), as well as our products and services (collectively, the "Services").

Please read this Privacy Policy carefully. By using our Website or Services, you acknowledge that you have read, understood, and agree to the collection, processing, and use of your personal data as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Website or Services.

  1. Data Collection and Processing

We collect and process personal data that you provide directly to us, as well as data that we receive from your use of our Website and Services. The types of data we collect include, but are not limited to:

  • Contact information (such as name, email address, phone number, and mailing address)
  • Professional information (such as company name, job title, and industry)
  • Account information (such as username, password, and account preferences)
  • Usage data (such as how you use our Website and Services, including your interactions with our content, and the device and software used to access our Website and Services)
  • Technical data (such as IP address, browser type, operating system, and device information)
  1. Data Uses

We use the personal data we collect for the following purposes:

  • To provide, maintain, and improve our Website and Services
  • To manage and administer user accounts
  • To respond to inquiries and provide customer support
  • To analyze usage patterns and improve the user experience
  • To send marketing and promotional communications, subject to your consent where required by law
  • To comply with legal obligations and enforce our terms and conditions
  1. Data Location

FullContext is a global company, and we may transfer your personal data to countries other than the country in which you originally provided it. These countries may have different data protection laws, but we will take appropriate measures to ensure that your personal data is treated securely and in accordance with this Privacy Policy.

  1. Data Sharing

We do not sell, rent, or share your personal data with third parties for their marketing purposes. We may share your personal data with:

  • Service providers who assist us in operating our Website and Services, such as cloud storage providers, payment processors, and customer support providers
  • Affiliates and subsidiaries within our corporate group
  • In connection with a merger, acquisition, or sale of our assets, or in the event of bankruptcy
  • To comply with legal obligations or to protect our rights, property, or safety, or the rights, property, or safety of others
  1. Data Location

As mentioned in Section 3, we may transfer your personal data to countries other than the country in which you originally provided it.

  1. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your use of our Website and Services, to analyze trends, and to improve our offerings. You may control the use of cookies at the individual browser level. If you reject cookies, you may still use our Website and Services, but your ability to use some features or areas may be limited.

  1. Communications

We may send you marketing and promotional communications if you have given your consent, where required by law. You may opt-out of receiving such communications at any time by following the instructions provided in each communication or by contacting us.

  1. GDPR Compliance

If you are a resident of the European Economic Area (EEA), the General Data Protection Regulation (GDPR) grants you specific rights concerning your personal data. In addition to the rights described in Section 12 (Data Subject Rights), under the GDPR, you have the following rights:

  • The right to data portability, allowing you to receive a copy of your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller without hindrance from us
  • The right to lodge a complaint with a supervisory authority in your country of residence, place of work, or the location of an alleged infringement of the GDPR

We will process your personal data in accordance with the GDPR, and our legal basis for processing your data will be your consent, performance of a contract, or our legitimate interests, as applicable.

  1. CCPA Compliance

If you are a resident of California, the California Consumer Privacy Act (CCPA) grants you specific rights concerning your personal data. In addition to the rights described in Section 12 (Data Subject Rights), under the CCPA, you have the following rights:

  • The right to know the categories and specific pieces of personal data we have collected about you, the categories of sources from which the personal data is collected, our business or commercial purpose for collecting or selling personal data, and the categories of third parties with whom we share personal data
  • The right to request that we delete any personal data about you that we have collected, subject to certain exceptions
  • The right to opt-out of the sale of your personal data, if applicable
  • The right not to be discriminated against for exercising any of your CCPA rights

To exercise any of your CCPA rights, please contact us using the contact details provided in Section 15 (Additional Notice and Contact Details). We may require you to provide additional information to verify your identity before we can fulfill your request. We will respond to your request as soon as possible, and in any case, within the timeframes required by the CCPA.

  1. Children's Privacy

Our Website and Services are not directed to or intended for use by children under the age of 16. We do not knowingly collect personal data from children under the age of 16. If we become aware that we have collected personal data from a child under the age of 16, we will take appropriate steps to delete that data. If you become aware that a child has provided us with personal data, please contact us using the contact details provided in Section 15 (Additional Notice and Contact Details).

  1. Data Security

We take the security of your personal data very seriously and implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, secure socket layer (SSL) technology, firewalls, access controls, and regular security assessments. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

  1. Data Subject Rights

Depending on your jurisdiction, you may have certain rights concerning your personal data, such as the right to access, correct, update, delete, or restrict the processing of your data, or the right to object to certain types of processing. To exercise any of these rights, please contact us using the contact details provided below. We may require you to provide additional information to verify your identity before we can fulfill your request.

  1. Data Controller/Processor

FullContext is the data controller and processor for the personal data we collect and process through our Website and Services. If you are located in the European Economic Area (EEA), our legal basis for collecting and processing your personal data is your consent, performance of a contract, or our legitimate interests, as applicable.

  1. Third Party Websites and Platform

Our Website may include links to third party websites, and integrations with third party services. Such websites and third-party services, and any information you process, submit, transmit or otherwise use with such websites and third-party services, are governed by such third party’s terms and privacy practices and policies, and not by this Privacy Policy. We encourage you to carefully read the terms and privacy policies of such website and third-party services.

Please note that FullContext is not responsible for and does not control any disclosure, use or monitoring by or on behalf of the customers, that itself acts as the ‘data controller’ of such data (as described in Section 13). Protecting Rights and Safety: We may share Personal Data with others if we believe in good faith that this will help protect the rights, property or personal safety of FullContext, any of our Users or customers, or any members of the general public.

  1. Additional Notice and Contact Details

If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, or if you would like to exercise any of your data subject rights, please contact us:

FullContext.ai

Attn: Privacy Officer

1111B S Governors Ave #6123

Dover, DE 19904

Email: legal@fullcontext.ai

We will respond to your inquiry as soon as possible, and in any case, within the timeframes required by applicable law.

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data handling practices or changes in applicable law. When we make changes to this Privacy Policy, we will update the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.

If we make material changes to this Privacy Policy that may affect your personal data, we will notify you by email or by posting a notice on our Website before the changes become effective. Your continued use of our Website or Services after any changes to this Privacy Policy constitutes your acceptance of the updated Privacy Policy.